Privacy Policy

Effective Date: June 2, 2025

We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our services, including scheduling appointments, participating in video meetings via Zoom, and receiving communications from us. Please read this policy carefully. By using our services, you agree to the practices described herein.

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Scheduling Data: Appointment dates, times, preferences, and calendar information provided when booking a meeting or session.
• Communication Data: Messages, notes, and correspondence exchanged through our platform or via SMS/text messaging.
• Video Meeting Data: Information generated during Zoom sessions, including meeting metadata (date, duration, participants) as permitted by Zoom's own privacy practices.
• Technical Data: IP address, browser type, device identifiers, and usage logs collected automatically when you interact with our services.

We use Zoom Video Communications, Inc. ("Zoom") to facilitate virtual meetings, consultations, and scheduled sessions. When you book an appointment or join a meeting through our platform:

• A Zoom meeting link will be generated and sent to you via email or SMS at the contact information you provide.
• Your name and email address may be shared with Zoom solely for the purpose of creating and delivering the meeting link.
• Zoom may independently collect data during meetings in accordance with Zoom's Privacy Policy. We encourage you to review it.
• Meeting reminder and confirmation messages may be sent to your mobile number if you have opted in to receive SMS communications from us.

We do not record meetings without your explicit consent. Any recordings, if applicable, are stored securely and used only for the purpose disclosed at the time of recording.

We may send you SMS or text messages for appointment confirmations, reminders, and meeting link delivery. By providing your mobile phone number and opting in to receive text messages, you consent to receive such communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• You may opt out of SMS communications at any time by replying STOP to any text message we send you.
• Standard message and data rates from your mobile carrier may apply.
• Your opt-in consent is specific to our communications and is never sold, transferred, or used for third-party marketing.

We use the information we collect for the following purposes:

• To schedule, confirm, and manage appointments and virtual meetings.
• To generate and deliver Zoom meeting links to you.
• To send appointment reminders and follow-up communications.
• To respond to your inquiries and provide customer support.
• To improve our services and user experience.
• To comply with applicable legal obligations.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Data is retained only for as long as necessary to fulfill the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted vendors (such as Zoom) who assist us in delivering our services, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

We do not share your personal information with third parties for their own marketing or advertising purposes.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of certain communications, including SMS messages.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: admin@ntconciergetherapy.com

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.